p828 Privacy Policy — How Your Personal Data Is Handled

1. Introduction and Scope

This Privacy Policy applies to all users who register, browse, or interact with the p828 platform, including the website and any mobile browser version accessible to players in the Philippines. It describes the categories of personal data we collect, the purposes for which that data is used, how long we retain it, and the rights you have over your own information. p828 is committed to handling your personal data responsibly and in accordance with applicable data protection laws in the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173). We encourage you to read this policy carefully before creating an account or making a deposit. If you have questions about any part of this policy, you can reach our support team using the contact details provided on the platform. This policy may be updated from time to time, and the most current version will always be available on this page.

2. Information We Collect

When you register an account with p828, we collect personal information that is necessary to create and manage your account, verify your identity, and process your transactions. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the deposit and withdrawal process, we may also collect payment-related information such as your preferred payment method and transaction reference numbers — we do not store full card numbers or sensitive banking credentials directly. We collect technical data automatically when you use the platform, including your IP address, device type, browser version, and session activity logs, which help us maintain platform security and improve your experience. If you contact our support team, we retain records of those communications to help resolve your queries efficiently. We only collect the minimum amount of personal data necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.

3. How We Use Your Information

p828 uses the personal data we collect for a number of clearly defined purposes, all of which are necessary to operate the platform and serve Filipino players effectively. Your account information is used to authenticate your identity when you log in, process deposits and withdrawals in Philippine pesos, and communicate important account-related updates to you. We use transaction data to detect and prevent fraud, money laundering, and other prohibited activities in compliance with Philippine regulations. Technical and usage data helps us monitor platform performance, identify and fix issues, and improve the overall experience for players across the Philippines. We may use your contact details to send you service-related communications such as account verification emails, security alerts, and updates to our policies — we do not send unsolicited marketing messages without your consent. All data processing activities are carried out on a lawful basis, either because they are necessary to fulfil our contract with you, to comply with a legal obligation, or because we have a legitimate interest in maintaining a secure and well-functioning platform.

4. Sharing Your Information

p828 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers — all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your personal data to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally obligated to do so. If p828 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that process, subject to the same privacy protections described in this policy. We will never share your data with third parties in a way that is inconsistent with this Privacy Policy or that would compromise your rights as a data subject under Philippine law. Any third-party service providers we engage are carefully vetted and are required to maintain appropriate security standards.

5. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations in the Philippines. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering and financial record-keeping requirements. Technical logs and session data are retained for shorter periods and are regularly reviewed and purged in accordance with our internal data management procedures. When personal data is no longer required for any lawful purpose, we securely delete or anonymise it so that it can no longer be linked to you as an individual. If you request the deletion of your account, we will process that request in accordance with applicable law, noting that some data may need to be retained for compliance purposes even after your account is closed. You may contact our support team at any time to enquire about the specific retention periods applicable to your data.

6. Security Measures

p828 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard protocols, ensuring that your account credentials and transaction details are protected in transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security assessments and monitor our systems for unusual activity that could indicate a breach or attempted intrusion. In the event of a data security incident that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and within the timeframes required by law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your p828 account and to keep your login credentials confidential.

7. Your Rights as a Data Subject

As a registered user of p828 based in the Philippines, you have a number of rights over your personal data under the Data Privacy Act of 2012 and related regulations. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You may request access to the personal data we hold about you, and we will provide a copy within a reasonable timeframe upon verification of your identity. If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations we may have to retain it. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details available on the platform, and we will respond to your request promptly.

8. Updates to This Policy

p828 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, the updated policy will be published on this page with a revised effective date, and we will make reasonable efforts to notify registered users through the platform or via their registered contact details. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. Your continued use of the p828 platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting our support team. Minor clarifications or corrections that do not materially affect your rights may be made without specific notification. This policy should be read alongside our Terms and Conditions and Responsible Gaming page for a complete picture of how p828 operates.